Turn Around Time

Custom Orders: Turn around time will vary based on the details you provide to us for your design project. If your artwork is laser-ready, turn around time will be swift. Please contact us for a quote so we may provide an accurate time frame.

Online Store: As all orders are currently made-to-order, turnaround time is 3-5 business days upon payment confirmation.

If your order requires a rush priority, please contact us and we will always endeavour to accomodate you.

Shipping & Packaging

All orders are shipped using Australia Post. Both Standard and Express post options are available. We have integrated their shipping costs into our site ordering system so you receive an accurate shipping cost prior to checkout.

Custom orders will receive a calculated shipping cost, both Standard and Express, as a part of all custom order quotes.

Free Shipping may be offered as a part of a promotion run by Art Forge at certain times of our choosing.

Art Forge takes the packaging of our laser cut products seriously. We ensure that all items are secure and bubble-wrapped to ensure no damage occurs during transit.

Custom Ordering

We accept custom order requests and will complete the laser cutting service based on the instructions you provide to us.
Art Forge will check the request and communicate if there are any obvious problems. However Art Forge will not take responsibility if the end product doesn’t etch, cut, fit or be as strong as you’d imagined.
Art Forge takes no responsibility for any design faults in the artwork that you have submitted. Please be aware that some designs may be fragile where they are heavily detailed.
Art Forge takes no responsibility should you be unhappy with your final piece due to your original artwork/design, or the material.
Art Forge is not responsible for any breakage of your laser cut designs once you have received them and begun using them.

If you are uncertain whether your design will work, please contact us to request a sample cut. Please note there may be a small fee involved in this.
If you need design services please contact us as we can offer a quote for this also.

Returns

Should you be unhappy with your final piece due to your original artwork/design, or the material, Art Forge will not accept a return or provide a refund.
Art forge does not provide returns on their services or products.
Art Forge is not responsible for any breakage of your laser cut designs once you have received them and begun using them.
If your items break during transit before being delivered to you, we will be happy to organise a replacement. Please contact us to request this.

Payment & Quotes

Payment: Art Forge accepts payment via PayPal. This means that you can pay using your credit or debit cards, or your PayPal balance.

All payments must be made up front. We will not begin work on your items until payment has been confirmed.

Custom Quotes: We will not provide a quote without artwork or a design being provided to us. All quotes will be valid for a period of 2 weeks (14 days). You must click Accept on the online quote to proceed with your order.

Intellectual Property, Copyright and Rights of Use

All artwork and designs submitted to Art Forge remain copyright to their respective owner. Art Forge will only use your artwork and designs to create the laser pieces for you at your request. Art Forge has no interest in reproducing or on-selling your artwork and designs in any capacity.

Art Forge reserves the right to decline any projects that are a breach of copyright. We will not cut and etch designs that you do not own the copyright or rights of use to. This would be a breach of copyright to the original owner. Should you be uncertain of rights of use, please contact the original artist or designer to request rights of use.

Please note, as part of our order process you are required to declare that you are the legal copyright owner or have permission from the owner to use the work.

If you would like original artwork created for you to be laser cut, please contact our in-house artist & designer for a quote.

Art Forge reserves the right to share your finished laser cut designs online via our social media channels and www.artforge.com.au. If you would not like this to occur, please advise us when requesting your quote.

Privacy

www.artforge.com.au uses cookies, and as such does collect personal information as submitted during account creation and ordering process.

Art Forge will not use this information with any third party websites or for any nefarious reasons.