General

We are a small family business based in Brisbane, Australia. We specialise in artwork and designs utilising laser cutting and engraving.
We are based just north of Brisbane, Queensland, Australia.
Yes! Art Forge specialises in both our own custom designs which can be purchased through our store, or we can cut and engrave your own designs.

Please look at our Artwork Guide for instructions on how you can provide us with your design.

We have an in house designer who can work with you to bring your design to life.

Please note there are fees involved for their time as well as producing the final product.

Contact us here to enquire!

Some of our items require customisation when ordering (name necklaces, branding tags, cake toppers etc) so please ensure to include these details when ordering from our online store.

In other cases we can absolutely do this. Please note that significant changes may be treated as a custom project and subject to a separate quote.

If you’re not sure, please contact us to enquire!

We are happy to send through some Art Forge branded sample items.

Please contact us to enquire.

We are currently only processing requests online via email or our website.

This allows us to respond as quickly as possible, without setting unrealistic expectations on availability to accept and make phone calls.

If you do feel a conversation is needed to discuss your project, please note this when you contact us online.

Why yes, yes we are:

Business Name: Art Forge
ABN: 94 701 421 998

Unfortunately we are not accepting visits at this stage.

We will however be attending a number of Australian conventions throughout 2017 and would love to say g’day!

Check out our Events page and Like our Facebook page for up-to-date details on Events.

Team Art Forge can be contacted via a number of means, the primary ones being:

Contact Us Page
Email
Facebook

We can also be contacted on most social media networks and we appreciate your participation with our efforts there.

Pricing

There are many factors to consider when producing a custom design such as –

  • Digital file setup
  • Size
  • Material
  • Quantity
  • Construction (if applicable)
  • Shipping

We request that you please contact us for a quote so we can ensure to provide the most accurate prices for your project.

Discounts may apply for certain quantities.

We will not provide a quote without artwork or a design as this would at best be a ‘guesstimate’ and not very accurate.

If you do not have artwork or a design ready, we have an in house designer who can work with you to bring your design to life.

Please note there are fees involved for their time as well as producing the final product.

Contact us here to enquire!

Yes.

For custom designs, this will be advised at the point of quote if applicable.

For products within our Shoppe, discounts are listed based on quantities ordered.

We will occasionally have coupon codes available.

Please follow us on Facebook, Twitter and Instagram to ensure you don’t miss out!

Materials

We work with several laser-safe materials including woods, acrylic, cardboard, textiles and more.

You can find out more information on our Materials page.

If you are looking for a material that we do not stock, please contact us to enquire as we may be able to source this for you!

We can work with material sheets up to 600 x 300mm (24 x 12 inch).

Material thickness can vary depending on the material being cut. See our Materials page for details.

If you are considering a larger design, please contact us as we still may be able to assist.

We would be happy to personalise an item that you already own. Please note however that in some cases this may not be possible.

Please contact us to confirm the details.

If we have not worked with the material that your item is made from before, you or your supplier may need to provide us with Safety Data Sheet to ensure there are no toxic or harmful chemicals.

We cannot cut or etch metal at this time.

We can mark metal, using a chemical liquid that bonds to the metal. This leaves a permanent black marking on the metal’s surface.

Shipping

All orders are shipped using Australia Post. We have integrated their shipping costs into our site ordering system so you receive an accurate shipping cost prior to checkout.

Custom orders will receive a calculated shipping cost as a part of all custom order quotes.

You bet! Shipping includes international delivery.

At the moment we are using Australia post to deliver overseas, however we may include other freight options in the future.

From time to time we will offer promotional free shipping. When available this will be an option at checkout, make sure you select it.

Also, as with other coupon codes, check out our social sites for any coupons that are released – sometimes these include free shipping!

This will, of course, vary based on where you are located.

We wanna be like the Flash. He’s super fast. We’ll be fast too. Maybe not that fast… 
But we’ll sure try. Zoom-zoom!

We will endeavor to process and ship your order within 3-5 days of receiving payment.

If your order requires a rush priority, please contact us and we will always endeavour to accomodate you.

We provide Australia Post Express delivery as a checkout option for online store orders.

For custom orders we will provide both Standard and Express options in your quote.

Please indicate you’d like a courier when requesting a quote.

Depending on the size of the order we can arrange for pick-up in Brisbane CBD (Queen Street) during business hours, Monday – Friday.

Please note pick-ups need to be organised and confirmed prior to the pick-up date.

Ordering

For custom orders this will vary based on the details you provide to us for your design project. Please contact us for a quote.

For items in our online store, these are typically processed and sent within 3-5 days.

Delivery times will then depend on shipping method selected.

If your order requires a rush priority, please contact us and we will always endeavour to accomodate you.

For products within our online Shoppe, you will find available quantities listed.

For Custom Orders, we are happy to make a single item for you.

This is usually helpful if you would like a customised sample before ordering a large amount of the same item.

We do provide discounts for large orders.

To keep things simple we only accept payments via Paypal.

This means that you can pay using your credit or debit cards, or your PayPal balance.

At this stage all payments must be up front.

For large custom orders, we may consider a split payment with a payment before the order and one on delivery.

If you have an urgent order we will always try and assist where we can.

If the order is for a customised item please ensure that when you contact us you advise the urgency. If you have a dead-line please include this.

If ordering from our online shoppe, please note in your order comments any urgency, and ensure you select Express Post.